Community and Social Service Manager Job Description

ESC recommends that a nonprofit reviews their hiring process and job descriptions with a labor attorney prior to posting. Check out our inclusive resources for suggestions of places to post to recruit diverse and disabled applicants. 

Community and Social Service Manager have a national median wages of $31.41 hourly or $65,320 annually (Bureau of Labor Statistics 2018). In Illinois the median wagers are $29.12 hourly or $60,560 annually. In Chicago the median wages are $30.27 hourly or $62,960 annually.

Community and Social Service Manager Job Description Example

Activities Include:

  • Develop operating strategies, plans, or procedures.

  • Direct administrative or support services.

  • Supervise employees.

  • Monitor performance of organizational members or partners.

  • Develop organizational policies or programs.

  • Conduct opinion surveys or needs assessments.

  • Maintain operational records.

  • Prepare financial documents, reports, or budgets.

  • Resolve customer complaints or problems.

  • Establish interpersonal business relationships to facilitate work activities.

  • Hire personnel.

  • Interview employees, customers, or others to collect information.

  • Recruit personnel.

  • Analyze market research data.

  • Evaluate training programs, instructors, or materials.

  • Manage human resources activities.

  • Advise others on legal or regulatory compliance matters.

  • Analyze impact of legal or regulatory changes.

  • Prepare operational budgets.

  • Promote products, services, or programs.

  • Represent the organization in external relations.

  • Coordinate special events or programs.

  • Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management. 

  • Direct activities of professional and technical staff members and volunteers. 

  • Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively. 

  • Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits. 

  • Prepare and maintain records and reports, such as budgets, personnel records, or training manuals. 

  • Provide direct service and support to individuals or clients, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints. 

  • Establish and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated. 

  • Recruit, interview, and hire or sign up volunteers and staff. 

  • Research and analyze member or community needs to determine program directions and goals. 

  • Implement and evaluate staff, volunteer, or community training programs. 

  • Act as consultants to agency staff and other community programs regarding the interpretation of program-related federal, state, and county regulations and policies. 

  • Speak to community groups to explain and interpret agency purposes, programs, and policies. 

  • Analyze proposed legislation, regulations, or rule changes to determine how agency services could be impacted. 

  • Plan and administer budgets for programs, equipment, and support services. 

  • Represent organizations in relations with governmental and media institutions. 

  • Direct fundraising activities and the preparation of public relations materials.

  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.

  • Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.

  • Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

  • Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

  • Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.

  • Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

  • Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.

  • Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

  • Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.

  • Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

  • Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.

  • Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.

  • Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

  • Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.

  • Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

  • Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

  • Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

  • Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

  • Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.

  • Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

  • Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

  • Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

  • Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

  • Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.

  • Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

  • Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.

  • Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.

  • Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Skills & Knowledge Required

  • Accounting software — Financial accounting software 

  • Customer relationship management CRM software — Blackbaud The Raiser's Edge 

  • Data base reporting software — Oracle Reports 

  • Data base user interface and query software — Client information databases; FileMaker Pro; Microsoft Access 

  • Desktop publishing software — Microsoft Publisher 

  • Electronic mail software — Microsoft Outlook 

  • Enterprise resource planning ERP software  — Microsoft Dynamics 

  • Internet browser software — Web browser software 

  • Medical software — Healthcare common procedure coding system HCPCS  ; PointClickCare HER 

  • Object oriented data base management software — Microsoft Visual FoxPro 

  • Office suite software — Corel WordPerfect Office Suite; Microsoft Office 

  • Presentation software — Microsoft PowerPoint 

  • Spreadsheet software — Corel QuattroPro; IBM Lotus 1-2-3; Microsoft Excel 

  • Word processing software — Microsoft Word 

  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

  • Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

  • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

  • Psychology — Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

  • Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  • Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

  • Therapy and Counseling — Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.

  • Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

  • Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

  • Sociology and Anthropology — Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.

  • Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

  • Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  • Law and Government — Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

  • Communications and Media — Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

  • Service Orientation — Actively looking for ways to help people.

  • Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.

  • Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.

  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

  • Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

  • Coordination — Adjusting actions in relation to others' actions.

  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

  • Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.

  • Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.

  • Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

  • Time Management — Managing one's own time and the time of others.

  • Reading Comprehension — Understanding written sentences and paragraphs in work related documents.

  • Speaking — Talking to others to convey information effectively.

  • Systems Analysis — Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

  • Systems Evaluation — Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.

  • Writing — Communicating effectively in writing as appropriate for the needs of the audience.

  • Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

  • Instructing — Teaching others how to do something.

  • Negotiation — Bringing others together and trying to reconcile differences.

  • Persuasion — Persuading others to change their minds or behavior.

  • Oral Expression — The ability to communicate information and ideas in speaking so others will understand.

  • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.

  • Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

  • Written Comprehension — The ability to read and understand information and ideas presented in writing.

  • Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.

  • Speech Clarity — The ability to speak clearly so others can understand you.

  • Speech Recognition — The ability to identify and understand the speech of another person.

  • Written Expression — The ability to communicate information and ideas in writing so others will understand.

  • Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

  • Originality — The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.

  • Fluency of Ideas — The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).

  • Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

  • Near Vision — The ability to see details at close range (within a few feet of the observer).

  • Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.

  • Flexibility of Closure — The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.

Diverse candidates are highly encouraged to apply. ADA accommodations available to applicants and employees.

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