General and Operations Manager Job Description

ESC recommends that a nonprofit reviews their hiring process and job descriptions with a labor attorney prior to posting. Check out our inclusive resources for suggestions of places to post to recruit diverse and disabled applicants. 

General and Operations Manager have a national median wages of $48.52 hourly or $100,930 annually (Bureau of Labor Statistics 2018). In Illinois the median wagers are $49.35 hourly or $102,660 annually. In Chicago the median wages are $53.32 hourly or $110,910 annually.

General and Operations Manager Job Description Example

Activities Include:

  • Analyze data to inform operational decisions or activities.

  • Analyze financial records to improve efficiency.

  • Direct organizational operations, projects, or services.

  • Direct sales, marketing, or customer service activities.

  • Prepare staff schedules or work assignments.

  • Determine pricing or monetary policies.

  • Monitor performance of organizational members or partners.

  • Direct financial operations.

  • Provide basic information to guests, visitors, or clients.

  • Implement organizational process or policy changes.

  • Develop organizational goals or objectives.

  • Develop organizational policies or programs.

  • Conduct employee training programs.

  • Hire personnel.

  • Develop marketing plans or strategies.

  • Determine resource needs.

  • Manage construction activities.

  • Recommend organizational process or policy changes.

  • Manage environmental sustainability projects.

  • Plan facility layouts or designs.

  • Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement. 

  • Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products. 

  • Direct administrative activities directly related to making products or providing services. 

  • Prepare staff work schedules and assign specific duties. 

  • Monitor suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits. 

  • Direct or coordinate financial or budget activities to fund operations, maximize investments, or increase efficiency. 

  • Establish or implement departmental policies, goals, objectives, or procedures in conjunction with board members, organization officials, or staff members. 

  • Perform personnel functions such as selection, training, or evaluation. 

  • Plan or direct activities such as sales promotions that require coordination with other department managers. 

  • Set prices or credit terms for goods or services based on forecasts of customer demand. 

  • Manage the movement of goods into and out of production facilities to ensure efficiency, effectiveness, or sustainability of operations.  

  • Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory. 

  • Develop or implement product-marketing strategies, including advertising campaigns or sales promotions. 

  • Recommend locations for new facilities or oversee the remodeling or renovating of current facilities. 

  • Implement or oversee environmental management or sustainability programs addressing issues such as recycling, conservation, or waste management.  

  • Direct non-merchandising departments of businesses, such as advertising or purchasing.

  • Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.

  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.

  • Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.

  • Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

  • Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

  • Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

  • Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.

  • Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

  • Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.

  • Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.

  • Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

  • Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.

  • Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

  • Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.

  • Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

  • Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

  • Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

  • Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

  • Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

  • Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.

  • Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

  • Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.

  • Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

  • Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.

  • Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.

  • Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.

  • Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.

  • Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

  • Staffing Organizational Units — Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.

  • Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

  • Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

  • Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.

Skills & Knowledge Required

  • Access software — Citrix 

  • Accounting software — Fund accounting software; Intuit QuickBooks  ; Sage 50 Accounting; Tax software 

  • Analytical or scientific software — IBM SPSS Statistics  ; Minitab  ; SAS  ; The MathWorks MATLAB  

  • Backup or archival software — Veritas NetBackup 

  • Business intelligence and data analysis software — IBM Cognos Impromptu  ; MicroStrategy  ; Qlik Tech QlikView  ; Tableau

  • Calendar and scheduling software

  • Communications server software — IBM Domino 

  • Computer aided design CAD software  — Autodesk AutoCAD 

  • Computer aided manufacturing CAM software — CNC Mastercam; Siemens NX for Manufacturing 

  • Configuration management software — Puppet 

  • Content workflow software — Atlassian JIRA 

  • Customer relationship management CRM software — Blackbaud The Raiser's Edge; Oracle Eloqua; Salesforce software  ; Sugar CRM

  • Data base management system software — Apache Hadoop  ; Teradata Database 

  • Data base reporting software — SAP Crystal Reports 

  • Data base user interface and query software — Data entry software  ; Microsoft Access  ; Structured query language SQL  ; Yardi

  • Data mining software — Datawatch Monarch; Google Analytics 

  • Desktop publishing software — Microsoft Publisher 

  • Development environment software — Microsoft Visual Basic 

  • Document management software — Adobe Systems Adobe Acrobat 

  • Electronic mail software — IBM Notes  ; Microsoft Exchange Server  ; Microsoft Outlook  ; Mozilla Thunderbird 

  • Enterprise application integration software — Extensible markup language XML  ; IBM InfoSphere DataStage 

  • Enterprise resource planning ERP software  — Microsoft Dynamics  ; NetSuite ERP  ; Oracle PeopleSoft  ; SAP  

  • Enterprise system management software — IBM Power Systems software; Splunk Enterprise 

  • Facilities management software — InnQuest Software roomMaster 

  • Financial analysis software — Delphi Technology; Oracle E-Business Suite Financials; Sage MAS 500 

  • Graphics or photo imaging software — Adobe Systems Adobe Photoshop  ; Microsoft Visio 

  • Human resources software — ADP Workforce Now  ; Human resource management software HRMS; Oracle Taleo  ; Personnel scheduling software 

  • Industrial control software — Supervisory control and data acquisition SCADA software 

  • Information retrieval or search software — LexisNexis 

  • Internet browser software — Microsoft Internet Explorer; Mozilla Firefox; SeaMonkey 

  • Inventory management software

  • Map creation software — Geographic information system GIS software 

  • Materials requirements planning logistics and supply chain software — LSA Visual Easy Lean 

  • Medical software — Dynamic Energy Systems MedAct 

  • Metadata management software — CA Erwin Data Modeler 

  • Network monitoring software — Nagios 

  • Object or component oriented development software — R 

  • Object oriented data base management software — PostgreSQL 

  • Office suite software — Google Drive  ; Microsoft Office 

  • Operating system software — Apple macOS  ; Job control language JCL; Microsoft Windows  ; Oracle Solaris  

  • Point of sale POS software

  • Presentation software — Microsoft PowerPoint 

  • Project management software — Confluence  ; Microsoft Project  ; Oracle Primavera Enterprise Project Portfolio Management  ; Realization Streamliner

  • Sales and marketing software — Google AdWords  ; Marketo Marketing Automation 

  • Spreadsheet software — Microsoft Excel 

  • Time accounting software — Kronos Workforce Payroll; Kronos Workforce Timekeeper; Payroll software 

  • Transaction security and virus protection software — McAfee; Symantec 

  • Transaction server software — Customer information control system CICS 

  • Video creation and editing software — Apple Final Cut Pro; YouTube 

  • Web page creation and editing software — Facebook  ; LinkedIn  ; Microsoft FrontPage 

  • Word processing software — Google Docs  ; Microsoft Word 

  • Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

  • Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

  • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

  • Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

  • Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

  • Economics and Accounting — Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.

  • Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

  • Production and Processing — Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

  • Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  • Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

  • Coordination — Adjusting actions in relation to others' actions.

  • Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

  • Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.

  • Speaking — Talking to others to convey information effectively.

  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

  • Reading Comprehension — Understanding written sentences and paragraphs in work related documents.

  • Time Management — Managing one's own time and the time of others.

  • Negotiation — Bringing others together and trying to reconcile differences.

  • Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.

  • Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

  • Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.

  • Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.

  • Persuasion — Persuading others to change their minds or behavior.

  • Management of Material Resources — Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.

  • Service Orientation — Actively looking for ways to help people.

  • Writing — Communicating effectively in writing as appropriate for the needs of the audience.

  • Instructing — Teaching others how to do something.

  • Management of Financial Resources — Determining how money will be spent to get the work done, and accounting for these expenditures.

  • Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

  • Systems Analysis — Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

  • Systems Evaluation — Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.

  • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.

  • Oral Expression — The ability to communicate information and ideas in speaking so others will understand.

  • Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

  • Speech Clarity — The ability to speak clearly so others can understand you.

  • Written Comprehension — The ability to read and understand information and ideas presented in writing.

  • Written Expression — The ability to communicate information and ideas in writing so others will understand.

  • Speech Recognition — The ability to identify and understand the speech of another person.

  • Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.

  • Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

  • Near Vision — The ability to see details at close range (within a few feet of the observer).

  • Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

  • Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.

  • Fluency of Ideas — The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).

  • Originality — The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.

  • Selective Attention — The ability to concentrate on a task over a period of time without being distracted.

Diverse candidates are highly encouraged to apply. ADA accommodations available to applicants and employees.

Please support the Executive Service Corps (ESC).

Donors like you make this and all of our resources and community building work possible.

www.SupportESC.org

Please Support ESC's Community Building Work

© 2020 Executive Service Corps (ESC) | 207 E. Ohio St., # 212, Chicago, IL 60611 | ESC is here to help through COVID-19